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FREQUENTLY ASKED QUESTIONS
HEADSETS JARGON
This will help you choose the correct headset for your specific working conditions.
 

STYLES OF HEADSETS:
Monaural Headset Over The Head Style with one earpiece:

Used by: Operators working in situations where they need to hear other important information going on in the background.

Binaural Headset Over The Head Style with dual earpieces:
Used by: Operators working in extremely noisy environments.
Binaural headsets always have noise cancelling microphones.

NOISE CANCELLING HEADSETS:
NOISE-CANCELLING: A directional microphone which significantly reduces the "pick up" of background noise, for people working
in a noisy environment.

Over The Ear Convertible Headset:
Style with single earpiece:

A headset that can be worn either over-the-ear or over-the-head. User can configure the wearing style.

 

MUTE SWITCH:
A switch that allows the user to turn the transmitter off so that the other party cannot hear what they are saying but allowing the user to still hear the incoming caller.

AMPLIFIER:
Amplifiers connect compatible headsets to most modular telephones in order to adjust transmit and receive levels. ADD-COM™ headsets are of a very high quality and it is usually not necessary to attach an amplifier. However, on certain systems an amplifier may be required.

HEADSET/HANDSET SWITCH:
A headset/handset switch allows the user to select either the handset or headset mode at the flick of a switch.

SLT ADAPTOR:
A cradle switch adaptor for use on single line telephones in conjunction with your headset. This optional item eliminates the need to pick up and replace the handset.
 
CORD CONFIGURATION:
Telephone manufacturers configure their system in different ways. For this reason, the cord configuration on headsets will vary. When ordering your headset it is important to advise your supplier to which system and model of phone you wish to attach the headset.
 

QUICK RELEASE CORD:
All models of ADD-COM™ Headsets are supplied with RJ9 quick release cords. This allows the user to quickly separate the top
and bottom cords so that they can leave their desk without having to take the headset off.

USB, 2.5 jack and 3.5 cords are also available.

RJ9 is the Standard plug for connecting handsets or headsets to telephones and the has 4 positions for pins/wires It is used to make insertion and removal of cables easy. If the clip that holds it into its socket breaks, it can be easily replaced by a technician using
a crimping tool.
 

FOAM EAR CUSHION:
A foam ear cushion is supplied with Addcom headsets.

LEATHERETTE EAR CUSHIONS:
Leather cushions with a hole in the centre for extra volume. and preferred by people susceptible to ear infections, or for use
in warm environments.

WINDSCREEN:
This is a small foam cover designed to cover the end of a noise cancelling headset to stop the wind from your mouth causing
"spitting" sounds.

VOICE TUBE:
A clear plastic tube or thin metal pipe found on non-noise cancelling headsets. Note: if the micro-mesh at the end of these clear
voice tubes gets blocked (usually caused by operator eating with headset on) people will not be able to hear you. You probably will
need to get a new voice tube. Available as spares.

TRAINING CABLES:
These cables are designed to enable a trainer to listen to the conversation going on between the trainee and the other party.
They fit between the bottom cord of the headset and the telephone or amplifier (where used). They come in a variety of forms ranging
from a simple "splitter" cable through to a purpose built "Y" cable complete with mute button.
 
 
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