HOME ABOUT US PRODUCTS FAQS CONTACT US ADD-COM click to visit site
 
FREQUENTLY ASKED QUESTIONS

WHO NEEDS HEADSETS?

  • Call centre agents
  • Telesales operators
  • Support staff
  • Booking clerks
  • Debt collectors
  • PABX operators
  • Order clerks
  • Anyone who spends a lot of time on the phone and needs their hands free to write or type.

WHAT ARE THE MAIN BENEFITS OF USING A HEADSET?

Back pain and related neck strain are among the most common workplace health problems, especially for employees who spend a large part of their working day on the phone. These problems can be alleviated by using a headset. Medical studies indicate that using a headset can reduce back and neck tension by up to 41%. NIOSH (National Institute for Occupational Safety and Health) recently reported that there was strong evidence that high levels of static contraction, prolonged static loads or extreme working postures increased the risk for shoulder musculoskeletal disorders.

Headsets have been proven to:

  • Improve productivity
  • Increase employee morale
  • Decrease fatigue
  • Reduce shoulder discomfort
  • Reduce neck spasms and stiffness
  • Increase blood flow and reduce muscle fatigue
  • Reduce workers' compensation costs

WHAT IS ACOUSTIC SHOCK?

Acoustic shock has become more common with the increase in telephone traffic and the growing number of call centres with dedicated operators. It is an injury caused to telephone headset users by exposure to abrupt and unexpected high pitched tones (HPT), 'shrieks' or other noises (loud or soft) that may occur in telephone networks.

Another cause of acoustic injury can be using telephone headsets where you are constantly listening to your callers at a loud level. This level is known as your average listening level.

This injury is not just linked to faulty equipment. It is not limited to any particular telephone or headset type, or any particular telecommunications network or equipment. High pitched tones are random and often cannot be traced or prevented from recurring.The injury is a result of strong muscle contraction in the middle ear after exposure.

WHAT ARE THE EFFECTS OF ACOUSTIC SHOCK?

Stress and anxiety can heighten the effects of acoustic shock. One incident may lead to a feeling of apprehension about the likelihood of a recurring incident, even at a lower noise level. Likewise, a user's anxiety is further increased if volume levels must be turned up where the ambient noise level in the call centre is quite high.

WHAT ARE SOME EXAMPLES OF HIGH PITCHED TONES OR SHRIEKS?

  • Incorrectly dialled fax machines
  • Feedback or oscillations
  • Mobile phone interference
  • Faults on the telephone line that cause loud shrieks from the Public Switched Network
  • Callers dropping their handset on a desktop

WHAT ARE THE TYPICAL SYMPTOMS OF ACOUSTIC SHOCK?

  • Earache and nausea
  • Headaches, jaw and neck pain
  • Hollow feeling in the ear
  • Fluttering noise in the ear, leading to poor balance
  • Burning sensation to face and head
  • Tinnitus (ringing in the ear) and hearing degradation over time
  • Permanent sensitivity to loud noises in general, thus affecting lifestyle
 
For more on headset jargon, please click here.